Lightning Computers (Merseyside) Ltd is committed to ensuring that information relating to customers is treated in confidence while providing the highest possible quality of service.
1) Types of personal information
1.1 User IDs and Passwords - Provide you with access to your profile areas.
1.2 Account information - Tells us more about who you are, how to contact you, and your delivery and invoice information.
1.3 Email correspondence - Used to raise and respond to issues and enquires.
2.0 Methods used to collect personal information
2.1 When opening an account and placing an order with us we require contact information (such as details of your name, delivery address, invoice address, e-mail address), financial information is collected by a 3rd party provider and we have no access to those details. Contact data is stored for use in all our marketing communications should the customer wish to do so.
2.2 We also request for a telephone number and/or e-mail address which enables us to contact you in the event of there being a problem or query with your order or account.
2.3 Should you enter a competition or other promotional feature on our website we may ask you for your name, address, e-mail address and telephone number in order that we may efficiently administer the competition and promotion as well as notifying the winners.
3.0 How we use this information
The details we collect will be used to:
3.1 Process your order and to maintain warranties.
3.2 To carry out security checks to help protect you and us against fraudulent transactions.
3.3 We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers (Only if agreed by you)
3.4 Information will not be provided to third parties, other than agents of Lightning Computers (Merseyside) Ltd or where required by Law. We may disclose your information to agents for the purpose of processing and fulfilling your order. Such parties will include couriers, maintenance organisations, credit providers and others directly associated with the provision of the company’s products and services.
4.0 Data Protection and Security measures
We have taken every possible precaution to create a secure environment to protect the personal information supplied from you when making an order or opening an account. Access to your personal information is limited to people who need it to do their job. We may also contact you to verify and update data we hold on our records.
5.0 Disclosure of information to Third Parties
We do not sell, rent or trade your personal information to others. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.
We employ third parties and individuals to perform certain functions on our behalf. Examples of these may be a courier delivering goods, warranty companies and provision of marketing assistance. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this data for any other purposes and they are required to process data in accordance with any laws.
6.0 Consent and Data Protection
By using our website you irrevocably consent to authorising us to collate and use the information provided by you.